Principle 4

BUSINESSES SHOULD RESPECT THE INTERESTS OF AND BE RESPONSIVE TO ALL ITS STAKEHOLDERS

We embrace a stakeholder-centric approach that thrives on collaboration, trust, and long-term value creation. Our unwavering commitment to integrity and transparency underpins meaningful relationships with those we serve and partner with. We ensure that our business goals reflect the evolving needs of society, the environment, and our stakeholders, powering inclusive and enduring growth.

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Categories of key stakeholders identified

Stakeholder engagement

at regular intervals

Stakeholder Engagement Policy

Essential Indicators

The successful involvement of our stakeholders is essential to the achievement of our strategic goals because it provides us with the opportunity to understand their expectations, respond to their concerns, and assist us in prioritising the areas in which we should be concentrating our efforts. Our mechanism for engaging with stakeholders is governed by our Stakeholder Engagement Policy (https://www.ambujacement.com/Upload/PDF/Ambuja-Stakeholder-Engagement-policy-18-oct.pdf), which is further aligned with global best practises.

Ambuja identifies its stakeholders as groups and individuals, who can influence or / are impacted by our operations / activities, change in technology, regulations, market and societal trends either directly or indirectly. Stakeholders comprise of communities, employees, supply chain partners, customers, investors, regulators, industrial organisations etc.

Against each group, the potential ways in which stakeholders will be affected as well as the magnitude of both the actual and perceived impacts have been determined. This assists the company in developing a bespoke plan for engaging with stakeholders, which can then be kept up to date as and when is necessary.

Throughout the course of the year, we maintain ongoing dialogue with the stakeholders by utilising a variety of channels of contact. The insights that we gain from these projects are tremendously helpful, because they allow us to continually enhance both our strategy and our operations. The process of engaging stakeholders also includes regular feedback and grievance redressal methods, both of which are vital components of the process.

Stakeholder Group
Whether identified as Vulnerable & Marginalised Group (Yes/No)
Channels of communication (Email, SMS, Newspaper, Pamphlets, Advertisement, Community Meetings, Notice Board, Website), Other
Frequency of engagement (Annually / Half yearly / Quarterly / others – please specify)
Purpose and scope of engagement including key topics and concerns raised during such engagement
Shareholders and Investors
No
  • – Investor relations arm
  • – Annual Report
  • – Public disclosures
  • – Investor meetings/calls
  • – Quarterly/ annually as and when requested
  • – One-on-one investor interaction as and when requested
  • – To strengthen business conduct and communication
  • – Growth and profitability of ESG oriented business.
Channel Partners
No
  • – Channel satisfaction surveys
  • – Annual conferences
  • – Marketing meetings
  • – Annual/continuous process
  • – To enhance transparent communication of products and services
Government & Regulatory
Authorities
No
  • – Annual Report
  • – Plant visits
  • – Regulatory Compliance reports
  • – Continuous interactions
  • – Climate change related rules/regulations
  • – Communications on proposed & existing legislations
Customers
Yes
  • – Customer satisfaction surveys
  • – Formal and informal feedback
  • – Technical services team camps
  • – Products promotion drives
  • – Grievances redressal system
  • – Periodic
  • – Customer satisfaction and feedback on services/ products
  • – Understand grievances
  • – Strengthen relationship with customer
Employees
No
  • – Training and seminars
  • – Meetings and reviews
  • – HR programmes
  • – Employee satisfaction surveys
  • – Departmental meetings
  • – Townhall meetings
  • – Internal newsletters and magazines
  • – Continuous interactions
  • – Work-life balance
  • – Transparent appraisal and promotion policy
  • – Awareness on internal policies
  • – Fair remuneration structure
Suppliers
Yes
  • – Supplier meets
  • – Periodic assessments and interactions
  • – Continuous interactions
  • – Adherence to the supplier code of conduct
  • – Strengthen business relationships
  • – Create awareness for sustainable supply chain
Community
Yes
  • – Project-based stakeholder meets
  • – CSR arm
  • – Community Advisory Pane
  • – Continuous interactions
  • – Positive engagements for education, water conservation, healthcare, skill development and other initiatives of CSR
Media
No
  • – Media briefings
  • – Press releases
  • – Marketing communication
  • – Need based
  • – Increase transparency and clarity in shared information
Construction professionals
No
  • – Ambuja Knowledge Centre
  • – Continuous interactions
  • – Promote advanced construction techniques, sustainable construction practices, knowledge dissemination on good construction and product quality
Industry Association
No
  • – Meetings / Conferences
  • – Policy papers
  • – Need based
  • – Knowledge enhancement for policy interventions and policy advocacy on sustainable development practices in value chain