We are redefining customer engagement through intelligent, tech-enabled experiences that anticipate needs and exceed expectations. By investing in seamless digital support platforms and smart automation, we deliver personalized service that builds trust, loyalty, and long-term satisfaction. Every interaction is crafted to be intuitive, responsive, and rooted in care. We recognize that digital excellence must be matched by digital responsibility. Our steadfast commitment to cybersecurity ensures robust protection of customer data through real-time monitoring, advanced encryption, and continuous upgrades.
Product recalls on Safety Issue
Data breaches involving personal identifiable information
Complaints on data privacy
& cyber security
Essential Indicators
The Company has provided on its website a dedicated e-mail address wherein the Company receives and responds to consumer complaints and feedbacks. The e-mail address is consumer.care@adani.com. In addition, every package of product has printed customer care details with postal address, toll free phone number and email id
|
|
As a percentage to total
turnover
|
|---|---|
|
Environmental and social parameters
relevant to the product
|
The
Company’s products confirm to all
applicable statutory
parameters.
|
|
Safe
and responsible usage
|
|
|
Recycling
and / or safe disposal
|
|
|
FY 2024-25
(Current Financial Year) |
FY
2023-24
(Previous Financial Year) |
||||
|---|---|---|---|---|---|---|
|
Received
during
the year
|
Pending
resolution
at end of
year
|
Remarks
|
Received during the
year
|
Pending
resolution at end of
year
|
Remarks
|
|
|
Data
privacy
|
0
|
0
|
|
0
|
0
|
|
|
Advertising
|
0
|
0
|
|
0
|
0
|
|
|
Cyber-security
|
0
|
0
|
|
0
|
0
|
|
|
Delivery
of essential services
|
No essential services (Every service is a voluntary, value-added service.) |
|||||
|
Restrictive Trade Practices
|
0
|
0
|
|
7
|
2
|
|
|
Unfair
Trade Practices
|
4
|
28
|
The pending matters (including of previous years) are consumer complaints filed before various Consumer forums and related appeals before appropriate forums. The matters are being heard by the respective forums & appellate forums as per the due process of law and are at different stages of resolution. |
5
|
1
|
|
|
Other
|
0
|
0
|
|
13
|
4
|
|
|
|
Number
|
Reasons
for recall
|
|---|---|---|
|
Voluntary recalls
|
0
|
NA
|
|
Forced
recalls
|
0
|
NA
|
Yes, Cyber Security and Data Privacy Policy https://www.ambujacement.com/Upload/PDF/1.-Cyber-security-and data-privacy-policy.pdf of the policy.
Response: All communications have necessary disclaimer as per Advertising Standard Council of India (ASCI) and Bureau of Indian Standard (BIS) guidelines.
a. Number of instances of data breaches along-with impact: 0
b. Percentage of data breaches involving personally identifiable information of customers: 0%
c. Impacts, if any, of the data breaches: NA