Principle 4

Businesses should respect the interests of and be responsive to all its stakeholders

We value stakeholder involvement across our decision-making and operations, enhancing our grasp of social, environmental, and economic landscapes. We have built mutually beneficial relationships which are crucial for positive outcomes. Guided by our stakeholder engagement policy which is overseen by the Stakeholder Relationship Committee chaired by an Independent Director, we ensure compliance with Companies Act 2013. This ensures effective governance and sustainable practices, ensuring stakeholder voices shape our strategic initiatives for collective prosperity.

Stakeholder Engagement Policy

0

10 Categories

of key stakeholders identified

Stakeholder engagement

at regular intervals

The successful involvement of our stakeholders is essential to the achievement of our strategic goals because it provides us with the opportunity to understand their expectations, respond to their concerns, and assist us in prioritising the areas in which we should be concentrating our efforts. Our mechanism for engaging with stakeholders is governed by our Stakeholder Engagement Policy (https://www.ambujacement.com/Upload/PDF/Ambuja-Stakeholder-Engagement-policy-18-oct.pdf), which is further aligned with global best practises.

Ambuja identifies its stakeholders as groups and individuals, who can influence or/are impacted by our operations/ activities, change in technology, regulations, market and societal trends either directly or indirectly. Stakeholders comprise of communities, employees, supply chain partners, customers, investors, regulators, industrial organisations etc.

Against each group, the potential ways in which stakeholders will be affected as well as the magnitude of both the actual and perceived impacts have been determined. This assists the company in developing a bespoke plan for engaging with stakeholders, which can then be kept up to date as and when is necessary.

Throughout the course of the year, we maintain ongoing dialogue with the stakeholders by utilising a variety of channels of contact. The insights that we gain from these projects are tremendously helpful, because they allow us to continually enhance both our strategy and our operations. The process of engaging stakeholders also includes regular feedback and grievance redressal methods, both of which are vital components of the process.

Stakeholder GroupWhether identified as Vulnerable & Marginalised Group (Yes/No)Channels of communication (Email, SMS, Newspaper, Pamphlets, Advertisement, Community Meetings, Notice Board, Website), OtherFrequency of engagement (Annually/ Half yearly/ Quarterly / others - please specify)Purpose and scope of engagement including key topics and concerns raised during such engagement
Shareholders and InvestorsNo
  • Investor relations arm
  • Annual Report
  • Public disclosures
  • Investor meetings/calls
  • Quarterly/ annually as and when requested
  • One-on-one investor interaction as and when requested
  • To strengthen business conduct and communication
  • Growth and profitability of ESG oriented business
Channel PartnersYes
  • Channel satisfaction surveys
  • Annual conferences
  • Marketing meetings
  • Annual/continuous process
  • To enhance transparent communication of products and services
Government & Regulatory AuthoritiesNo
  • Annual Report
  • Plant visits
  • Regulatory Compliance reports
  • Continuous interactions
  • Climate change related rules/regulations
  • Communications on proposed legislations
CustomersYes
  • Customer satisfaction surveys
  • Formal and informal feedback
  • Technical services team camps
  • Products promotion drives
  • Grievances redressal system
  • Periodic
  • Customer satisfaction and feedback on services/products
  • Understand grievances
  • Strengthen relationship with customer
EmployeesNo
  • Training and seminars
  • Meetings and reviews
  • HR programmes
  • Employee satisfaction surveys
  • Departmental meetings
  • Townhall meetings
  • Internal newsletters and magazines
  • Continuous interactions
  • Work life balance
  • Transparent appraisal and promotion policy
  • Awareness on internal policies
  • Fair remuneration structure
SuppliersYes
  • Supplier meets
  • Periodic assessments and interactions
  • Continuous interactions
  • Adherence to the supplier code of conduct
  • Strengthen business relationships
  • Create awareness for sustainable supply chain
CommunityYes
  • Project based stakeholder meets
  • CSR arm
  • Community Advisory Pane
  • Continuous interactions
  • Positive engagements for sustainable mining, water conservation/land reclamation, and other initiatives of CSR
MediaNo
  • Media briefings
  • Press releases
  • Marketing communication
  • Need based
  • Increase transparency and clarity in shared information
Construction professionalsNo
  • Ambuja Knowledge Centre
  • Continuous interactions
  • Promote advanced construction techniques, sustainable construction practices, knowledge dissemination on good construction and product quality
Industry AssociationNo
  • Meetings/Conferences
  • Policy papers
  • Need based
  • Knowledge enhancement for policy interventions and policy advocacy on sustainable development practices in value chain