STAKEHOLDER ENGAGEMENT
Ambuja’s mission is to create value for all its stakeholders. The Company tries its best towards achieving these objectives. In over 25 years of our existence, we have engaged with varied groups of stakeholders at different levels to understand their expectations and to make them partners in our journey towards sustainable development. We believe that our stakeholders are our strong pillars of supp ort at all times. Appreciating the importance of our stakeholders, we have created dedicated engagement vehicles for some of our stakeholder groups.
BASIS FOR IDENTIFICATION AND PRIORITISATION OF STAKEHOLDERS G4-25 A collaborative process of research, debate, and discussion from multiple perspectives was used to determine a list of key stakeholders across the entire stakeholder spectr um. The stakeholders were identified based on three approaches.
Through the above approach, the following key stakeholders were identified in line with GRI G4 guideline G4-24: Senior Management, employees, investors, suppliers, contractors and transporters, dealers, customers, community, regulatory bodies, policy-makers, government and research institutes, and NGOs. Stakeholders are prioritised based on their importance to the organisation. The major criteria in prioritising stakeholders are their criticality to the business growth, their power to influence, the Company’s influence on them, stakeholder dependency, stakeholders’ potential for cooperation and those who can pose a threat. Keeping these points in view, this part of the assessment clearly defines the importance of each stakeholder and the sequential manner in which the organisation should start engaging with them. Engagement with key stakeholders was undertaken specifically as part of the report preparation process. Based on interaction with Senior Management and impact of stakeholders on the business, the above stakeholders were prioritised as follows: Customers, investors, employees, community, suppliers, contractors and transporters, dealers, policy-makers, government and research institutes, and NGOs. Key topics/concerns raised by different stakeholder groups during the engagement process along with Ambuja’s approach towards these issues are presented in the table below. G4-27
Site Specific Impact Assessment (SSIA), conducted by ACF, obtains a systematic and comprehensive overview of the plant’s impacts at the local level and helps to identify risks and opportunities. The assessment is done through consultations with internal and external stakeholders. Interviews and focus group discussions are conducted, involving the plant management team, employees, contract workers, trade unions, truckers, community members, contractors and local authorities. A proactive plan is made to mitigate any risks. SSIA captures the perceptions of all stakeholders at sites and enables the Company to address potential risks.
